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SCHOTT North America
Products Ordering Information Application Support News About us
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Application and technical support
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Dr. Ruediger Dietrich
Director R&D and Tech Support
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The Nexterion® microarray slides and reagents are typically used in “open
platform” microarray systems, where users have a wide range of choices
of hardware, software and protocols. To help ensure that customers get the
best performance from the Nexterion® microarray products SCHOTT has
established technical support teams in Europe and North America to provide
worldwide customer assistance.
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Facilities
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SCHOTT has a fully equipped molecular biology and protein biochemistry
laboratory at the main production site in Jena, Germany. The laboratories are
equipped for printing, hybridizing, and scanning microarrays in a number of
formats. These facilities are invaluable for troubleshooting technical issues,
and replicating customer slide processing conditions to solve microarray application
problems.
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Technical assistance
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The experts at SCHOTT can offer support and advice in many aspects of the
microarray process including:
- Selection of the most appropriate coating for particular applications
- Selection of optimum printing conditions
- Print buffer selection
- Selection of hybridization reagents and conditions
- Optimized process parameters for automated hybridization stations
- Trouble shooting slide processing issues
The technical support team may be contacted via e-mail, or by telephone for
a rapid response. For more in-depth trouble shooting telephone based conferences,
or on-site visits could be arranged. The field based technical support
personnel have a direct link to the applications and product development
group in Germany to ensure a rapid resolution of technical problems.
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Technical documentation
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Technical support documentation from SCHOTT Microarray Solutions is
available in printed form, on request via the customer service department
or online (www.us.schott.com/nexterion), where you can access:
- Frequently asked questions (FAQ) list
- New product information
- Product catalogue
- Technical information including:
- Optimized protocols
- Application notes
- Instruction manuals for multi-well printing
- Distributor contact details and links
- Reference partner list
- Cited publication list
- Material safety data sheet
For rapid technical assistance please contact our technical support at:
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Contact
Microarray Solutions
SCHOTT North America Inc.
5530 Shepherdsville Road Louisville, KY 40228 USA
 | +1 -502-657-4431 |
 | +1 -502-966-4976 |
E-mail
More contacts
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