Complaint Help Desk

Dear customer,

for answering your request we need some information. Please use this form.

Thanks for your assistance!

Customer Reference Data
Customer company: *
Customer site and country: *
Contact person at the customer: *
Contact data: *
(Telephone and Email)
Date of the complaint (Y-m-d):
Complaint reference:
(number / reference to mail)
Complaint Description
What is the problem and who is affected?
Why is it a problem and what is the (potential) effect?
When was it detected?
(time and quantity)
Where was it detected?
Who detected it?
(function / name of the person)
How was it detected?
How many parts, where are they?
(Complaint and suspected quantity)
Code group of complaint
Basic Data of the Concerned Parts
Please provide to us Scans or pictures of the concerned Bundle Labels, or if not possible the following data (from the Label)
Glass type:
(i.e. 8412 or FIOLAX®-clear)
Dimension:
(Outer Diameter / Inner Diam. / Length)
SCHOTT material / article no.:
(SCHOTT material no.- 7digit no.)
Bundle label no.:
(16 digits, if > 1 bundle please attach a listing)
Quantity of parts / bundles / pallets (which?) concerned by this issue:
Samples of the concerned parts / pictures
It is our aim to help our customers in case of a concern as quick as possible. to do so, we ask our customers to provide us reference parts (samples) in a suitable quantity and furtheron pictures allowing us to analyse, understand and solve this issue - for customer satisfaction.
Number of samples sent:
Shipment date for samples:
How were the samples selected?
(Criteria, test method, location)
Origin of the samples:
(i.e. bundle no., position on the pallet)
Pictures:
Scans Densocan Label:
* = Mandatory entry

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